Customer Care

Q: DO YOU SHIP TO MY COUNTRY?
We ship worldwide! Please refer to our SHIPPING PAGE for more info.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal and credit card
Q: DO YOU ACCEPT REFUNDS OR RETURNS?
In the case of faulty and/or incorrect items sent to the buyers, we offer refunds. We do not accept any returns or refunds for other confirmed orders. 
Please refer to our RETURNS PAGE for more info.
Q: DO YOU RESTOCK YOUR DESIGNS?
All of our products are produced in extremely limited runs and we rarely restock. Any restocks will be announced on our INSTAGRAM page.
Q: HOW DO I REACH YOU FOR PRESS, PR, OR COLLABORATIONS?
Please CONTACT US or email us at hello@factoryboyofficial.com
Q: WHY DO YOUR SIZING MEASUREMENTS DIFFER PER ITEM?
All of our items are also produced in a small factory. We are constantly evolving, experimenting, and changing our products which is why measurements between pieces may differ. We include a sizing chart for your reference for all our items. 
Q: ARE YOU OPEN TO STOCKISTS?
Yes we are! We love collaborating with likeminded retailers. If you are interested to work with us, please feel free to CONTACT US and we will get back to you as soon as possible.
For any other inquiries, feel free to CONTACT US and we will get back to you as soon as possible.